Claim (Complaint) or Proposal Made by User of Services
Provided by State Enterprise "Oro navigacija"

 

Information for airspace users

If you have any claims, complaints or proposals related to the services provided by the state enterprise "Oro navigacija", please fill up this form on-line.
Download:

Icon Claim or Proposal Form (13.0 KB)

 

A copy of this form also can be obtained from Vilnius, Kaunas, Palanga, Šiauliai AIS Briefing office and is published in AIP of Lithuania.
The completed form may be submitted to an employee of Vilnius, Kaunas, Palanga, Šiauliai AIS Briefing office or
send by e-mail quality@ans.lt;
Fax +370 706  94 522;
or post:
SE "Oro navigacija",
Rodūnios kelias 2, LT-02188
Vilnius, Lithuania

All customer complaints and proposals will be dealt with in a timely and effective manner in accordance with Complaint resolving procedure of SE "Oro navigacija".
Any proposals that could improve safety of flights and quality of air navigation services are very welcome.

Update: 04-09-2013