About SE „Oro navigacija“
SE “Oro navigacija” is the sole provider of the air traffic services, the communications, navigation and surveillance services and the aeronautical information services in the airspace of the Republic of Lithuania for the needs of civil aviation in peacetime. Also, the enterprise is involved in organization and coordination of search and rescue operations in the event of an aircraft accident or emergency.
Claim (Complaint) or Proposal Made by User of Services
Provided by State Enterprise "Oro navigacija"
Information for airspace users
If you have any claims, complaints or proposals related to the services provided by the state enterprise "Oro navigacija", please fill up this form on-line.
A copy of this form also can be obtained from Vilnius, Kaunas, Palanga, Šiauliai AIS Briefing office and is published in AIP of Lithuania.
The completed form may be submitted to an employee of Vilnius, Kaunas, Palanga, Šiauliai AIS Briefing office or
send by e-mail email@example.com;
Fax +370 706 94 522;
SE "Oro navigacija",
Rodūnios kelias 2, LT-02188
All customer complaints and proposals will be dealt with in a timely and effective manner in accordance with Complaint resolving procedure of SE "Oro navigacija".
Any proposals that could improve safety of flights and quality of air navigation services are very welcome.